OrderAI ("we," "us," or "OrderAI"), launched in Nepal and available globally, respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our downloadable app, website (orderai.com), or services ("Services"), hosted on Microsoft Azure. We use GPT models for language processing, DALL-E 3 for image generation, LangGraph AI agents for menu processing, and Blockchain for loyalty points management. By using our Services, you agree to this policy. Check it periodically for updates.
1.
Information We Collect
1. Information You Provide:
- Guest data: Names, order details, voice inputs (for ordering), loyalty point interactions.
- Restaurant data: Business name, contact info, PDF menus uploaded.
- Account data: Email, password (for restaurant/guest accounts).
2. Automatically Collected Information:
- Device data: IP address, OS, app version, browser type.
- Usage data: Interactions with the app (e.g., orders, loyalty point redemptions).
- Blockchain data: Loyalty point transactions (e.g., wallet addresses, point balances), stored immutably.
- Cookies: For analytics and personalization (see Cookie Policy).
3. Third-Party Sources:
- App stores (e.g., Google Play) for download analytics.
- Public sources (e.g., restaurant websites).
2.
How We Use Your Information
- Service Delivery: Process orders, generate images (DALL-E 3), extract menu data (LangGraph), manage loyalty points (Blockchain).
- Personalization: Suggest items using GPT models; tailor loyalty rewards.
- Analytics: Improve app performance via Azure App Insights.
- Communication: Send updates, support responses, or loyalty program notifications (opt-out available).
- Legal Compliance: Meet regulatory requirements (e.g., Nepal Privacy Act 2018).
3.
How We Share Your Information
- Third Parties:
- Microsoft Azure: Hosting and storage.
- OpenAI: GPT models and DALL-E 3 — data processed per their terms, not retained beyond use.
- Blockchain Network: Loyalty point transactions stored on a decentralized ledger (publicly viewable but pseudonymized).
- App stores: For distribution.
- Legal Obligations: To comply with laws, court orders, or protect OrderAI’s rights.
- Business Transfers: In case of merger, sale, or asset transfer.
Global Transfers: Data may transfer from Nepal to Azure regions or Blockchain nodes worldwide, secured with encryption. EU/UK users: Transfers comply with GDPR. Blockchain data is immutable and globally distributed.
4.
Data Retention
- Non-Blockchain data is retained as needed for the purposes above or as required by law (e.g., 7 years for tax records in Nepal).
- Blockchain Data: Loyalty point transactions are permanently recorded on the Blockchain and cannot be deleted due to its immutable nature.
5.
Your Rights
- Access, correct, or delete your non-Blockchain data (email support@orderai.com).
- Blockchain Limitation: Loyalty point data on the Blockchain cannot be deleted but is pseudonymized (e.g., tied to wallet addresses, not names).
- Opt-out of marketing or analytics tracking.
- EU/UK users: GDPR rights (e.g., data portability), subject to Blockchain constraints.
- File complaints with regulators (e.g., Nepal’s data authority).
6.
Security
We use Azure’s encryption and secure protocols. Blockchain uses cryptographic security for loyalty points. No system is 100% secure—use at your own risk.
7.
Contact Us
Questions? Email support@theorder.ai
8.
Changes
We may update this policy, effective upon posting at orderai.com. Continued use means acceptance.